- Shards of war launcher problem upgrade#
- Shards of war launcher problem full#
- Shards of war launcher problem plus#
Shards of war launcher problem full#
Unless the 6 shards is for half a full unlock, which I guess could make sense? Lol. Is that actually incorrect? Jesse had mentioned in one example of only getting 6 shards by design.
Shards of war launcher problem plus#
If somehow you only get 6 or 4 shards on pulls, than maybe this makes sense? I thought it was only 10 or 12 shards plus half for a full unlock you already have. It's a weird issue, that was the only time duplicate character shards was correct for me though. Oddly enough, I did have one pack with multiple Qui Gon shards that did have the expected amount of new shards afterwards too, but subsequent Qui Gon pulls did not.
Shards are accounted for on my end, but can appear visually/audibly misleading to many others. The first time reveal of a character's shards will show you the total shards you are going to be awarded for that character in the ENTIRE bundle EVEN if you haven't opened the rest of the bundle, giving the appearance of the number counting back up over and over again for consecutive character shard reveals. I believe it is a visual bug that happens when you open the data pack the first time.
I took a screenshot of all my characters pre-purchase and the qui-gon shards are accounted for. 3 of the 8 data packs were 10 shards packs of qui-gon. Ok, I bought a 8x chromium bundle, just now.
And not owning to what tons of players are saying that we all are missing hundreds of hero shards since world launch, then i hope that all these players and those who were unaware will take the next step in procedures I rather get the tons of freakin shards I'm missing, but if EA is fixing this while playing the game of it's working now, all shards are fine. I was told you need to do both Links regarding content purchased and missing If I can help you with anything else, please let me know"" While Google may sometimes issue courtesy refunds to users, developers are expected to provide support for their product - including delivery of in-app content - and they are able to issue refunds at their discretion.Īlso, if you would like to file a complaint against a particular app or developer, you can do so here: If you're experiencing repeated issues with Star Wars™: Galaxy of Heroes or support from Electronic Arts, I would encourage you not to make any additional purchases from the developer until you've reached a resolution with them. To check the status of your refund or to see which payment method was used for this purchase, you can also check. For more specific information, I recommend contacting them directly. These refunds should appear in your accounts within the next several days, but may take longer depending on your bank or other payment institution. With that being said, I've refunded ten orders, totaling $1,020.08. While our ability to issue refunds in cases like this is limited, I'd be happy to help in any way I can. I understand that you'd like a refund for all of your purchases inside Star Wars™: Galaxy of Heroes because the support from the developer is not what you'd like. ""Thank you for your patience while I looked into this refund request for you. A friend of mine got this email from Google. With Google it seems that if you do a phone call and do a follow up survey, your refund chances are way higher. No TOS should cover what is essentially a fraudulent sale.īrrrdt. That's different than Barriss, where the character was changed after purchase but you still have the character. they are have you tried to get a refund from Google yet? I don't see how EA could have a TOS argument on this one - they took money from us and straight up didn't deliver what we paid for. They simply need to be able to verify it is happening so they can prevent it from happening in the future. Yes they want money but I can't believe they'd roll like that and just dismiss it. They are looking into it, and I'm sure they don't want people getting **** off about something they are having trouble verifying. I just chalked it up to my memory playing games on me so I won't force any issue. And I'm even honest enough to admit that as a test today I took a screen shot of all my characters and bought some x8 packs and did get some duplicates and it all came out as it should have.which is why i'm assuming its happening intermittently as others have specifically noticed it and my issue previously.
Shards of war launcher problem upgrade#
I was pretty sure it happened with some qui-gon shards as I thought I was going to be able to upgrade him after my 8 x8 packs but went to do so and didn't have the shards I thought I would. I'll just operate under the assumption that if they can finally figure out why it is happening, apparently randomly, then they'll figure out an appropriate resolution for those effected. I'm not going to request a refund but only because I don't have the screenshot proof it happened.
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